Customer service
How may we help you?
Frequently asked questions
Complain
It can always happen that something doesn't quite go as planned.
We recommend that you first raise complaints with us by contacting the form fill in and choose 'A complaint' . Please include your order number, describe the complaint and attach photos if possible. This will allow us to follow up your complaint better.
If this does not lead to a solution, it is possible to submit your dispute via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not already pending elsewhere, you are free to file your complaint through the European Union platform.